Technical Support

One of the most important factors which determines our company dynamics is the range of services we can offer to our clients. Our services are not limited to providing typical Customer Service and Information, but have the potential to drill into Specialized Technical Support provision.

Our employee training is based on state-of-the-art technology and conducted by expert trainers, with a single objective in mind: delivering absolute and complete customer satisfaction.

More than often, Mediatel has successfully responded to the challenge of implementing Technical Support Service for major Telecoms providers. In specific, our company specializes in areas such as:

  • 1st Level Resolution
  • 2nd Level Support
  • Follow up
  • Complaint handling

The high quality of the services we provide at all levels is safeguarded via continuous audits and assessments; a fact that places Mediatel in a prominent market position amongst service outsourcer companies.