Our company offers a wide variety of specialized services, aimed at enhancing your company’s functionality. We guarentee the best possible result as we use well-trained employees with years of experience.
Back Office Services
We recognize that the management of back office processes requires time and money for your company.
We offer you a wide range of fast and reliable back office services such as:
• Requests processing
• Data entry
• E-mail and fax management
• Courier control
We inform your customers about the expiry and renewal of their subscription to your services and guide them to carry out their transaction properly among the options provided to them.
Mediatel’s Human resources department following the latest developments, recognizing the needs and requirements of the company’s customers, has laid the foundations of being able to recruit the best qualified staff throughout Greece for any job positions no matter how demanding they might be.
We can cover job positions operating 24/7, lending our anthropocentric character to the tasks undertaken and respecting the needs of our customers and employees.
SMS, E-MAIL, VOIP
We offer you a wide range of SMS, E-mail and Voip services.
We undertake campaigns with customized text or voice messages that can be sent instantly to thousands of customers.
Additionaly, we can offer you Click to Talk services. With just one click at your company’s site, your customers can request an immediate connection with one of our call center represantitives in real-time either by phone call, VoIP or text.
EDUCATION & COMMUNICATION SERVICES
Mediatel places special emphasis on the fields of education and communication. Our highly qualified personnel can give you advice about the best ways in which you may communicate with your clients and train your staff in order for them to become more efficient and more effective in their work.
Mediatel, answering to the requirements of modern companies, provides a broad spectrum of consulting services, offering direct and effective solutions.
We develop a complete business analysis of your needs in telephone customer services.
Our project team has long experience in implementing efficient call center services and its primary goal is either to act as a consultative capacity or fully take over the operations of the services you need.